Opis:
What employer offers
- Long-term cooperation with the client implementing projects for the largest players in the banking, insurance, telco and more sectors
- Standard benefits - preferential rates for LuxMed and Multisport packages
- When you choose to work via Hays, you also get the opportunity to work for many of Hays' other leading clients in the future
Wymagania:
Employer requirements
- Bachelor’s degree in computer science, Information Technology or combination of associate degree and equivalent years of experience (or related area) preferred
- Minimum 5-7 years of experience in supporting enterprise-level applications
- Relevant certifications such as Atlassian Certified Professional (ACP) are desirable
- Experience in Confluence and Jira administration, customization, and optimization
- Familiarity with the Big Picture plugin for Jira and its integration with project management processes
- Familiarity with open-source CRM application configuration and support.
- Familiarity with the support of Confluence and Jira database layer
- Familiarity with Linux distributions, preferably CentOS, Ubuntu, and Red Hat, preferred
- Ability to troubleshoot operational performance issues
- Experience with monitoring tools such as SolarWinds, Zabbix, and Datadog
- Ability to effectively manage multiple tasks and projects simultaneously
- Demonstrated ability to adapt quickly to changes in workload demands to support the business
- Demonstrated ability to stay focused on projects from inception to completion
- Ability to effectively prioritize workload based on urgency levels and short timeline
- Ability to communicate system related issues and resolutions properly and effectively
- Ability to work and collaborate with remote vendors and smart hands to assist in troubleshooting
- Ability to work well independently and collectively in a collaborative environment
- Ability to recognize when to escalate unresolved issues to the appropriate channels
- Very good command of spoken and written English (min. B2)
Obowiązki:
Your responsibilities
- Implement and maintain enterprise applications to ensure optimal performance, security, and scalability
- Customize and configure workflows, dashboards, and reports for our Enterprise Applications to meet the specific needs of different teams within the organization
- Provide support for enterprise applications, addressing and resolving complex technical issues
- Collaborate with development and infrastructure teams to troubleshoot and resolve application-related incidents promptly
- Monitor the performance of critical applications, identifying and addressing potential bottlenecks or areas for improvement
- Collaborate on performance optimization strategies to enhance the overall efficiency of enterprise applications
- Participate in incident response efforts for Enterprise Applications, including root cause analysis and the implementation of corrective measures to prevent recurrence
- Review and maintain incident response plans and documentation
- Collaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to ensure seamless integration and functionality of enterprise applications
- Maintain comprehensive documentation for troubleshooting procedures, configurations, and best practices
- Assist in training and knowledge transfer to junior support staff
- Identify opportunities for process improvement and automation to enhance the efficiency of application support operations
10 lut 2025;
from:
www.pracuj.pl