... ideally in the area of customer service management (CSM). In-depth ... SOAP APIs). Strong understanding of customer service management processes and how ... responsibilities Implementation and configuration of ServiceNow Customer Service Management (CSM) modules ...
28 dni temu
... IT asset discovery. Service Mapping: Creation of detailed service maps to visualise IT ... requirements and identify customer needs in the area of IT operations. ... fixes to ensure a smooth implementation. Customer training: Organising and conducting training ...
28 dni temu
... : Our requirements Several years of experience in implementing and configuring ... and using business rules Strong customer focus and communication skills Ability ... implementation of ServiceNow ITSM modules (incident, problem, change management, CMDB, service ...
28 dni temu
... certification an advantage) Several years of professional experience as a Solution ... take responsibility as an external service provider or freelancer Obowiązki: Your ... for complex business requirements Lead customer workshops to capture requirements and ...
28 dni temu