... APIs). Strong understanding of customer service management processes and how to ... Implementation and configuration of ServiceNow Customer Service Management (CSM) modules based ... . Advising our customers on customer service management best practices and process ...
7 dni temu
... processes and experience in IT service management (ITSM) and IT ... IT asset discovery. Service Mapping: Creation of detailed service maps to visualise ... fixes to ensure a smooth implementation. Customer training: Organising and conducting training ...
7 dni temu
... ) and using business rules Strong customer focus and communication skills Ability ... (incident, problem, change management, CMDB, service catalog, etc.) Requirement analysis and ...
7 dni temu
... take responsibility as an external service provider or freelancer Obowiązki: Your ... for complex business requirements Lead customer workshops to capture requirements and ...
7 dni temu