Opis:
Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę!Job Tasks:
- Monitoring Tier2 case queues and working with the team to ensure escalated cases are worked within the required SLA’s and customer requirements
- Being escalation contact for Support Engineers, internal departments, and customers for technical issues
- Managing all service incidents that occur during shift and whenever additional coverage or assistance is required
- Directing the troubleshooting activities and engaging other functions as required.
- Driving internal and external communication to ensure on-going updates on the resolution process
- Facilitating the customer RCA generation, approval and distribution process
- Generating service incident metrics on a monthly and quarterly base and identifying trends and recommendations for incident reduction
- Maintaining, enhancing and updating the service incident infrastructure and procedures
Requirements:
- Advanced proficiency in Polish and English
- 3-5 years of experience as an Escalation Manager or in a similar role
- Experience in problem management, change management or incident management will be an asset
- DNS and HTTP knowledge (optional)
- Organizational skills
- Teamwork skills
Offer:
- Employment based on an employment contract or B2B for 12-18 months
- Working hours: 9 AM to 5 PM
- ManpowerGroup benefits such as: sport card, life insurance, private healthcare
- Opportunity to work in an international technology company with a strong market position
The offer applies to a temporary work.
16 kwi 2025;
from:
www.jobs.pl