Opis:
SAP SAC Support Specialistlokalizacja: Gdansk (Polska)
numer referencyjny: 1192408/jobs.pl
Hays IT Contracting is a cooperation based on B2B rules. We connect IT specialists with the most interesting, technological projects on the market. Join the group of 500 satisfied Contractors working for Hays’ clients!For our Client we are currently looking for Candidates with 4+ years experience for the position of:
SAP SAC Support Specialist
Location: Gdańsk Type of contract: contract (B2B by Hays Poland) Cooperation: long-term cooperation (first contract for 12 months) Rate: do 180-250 PLN/h net + VAT Start date: ASAP, max. within 1 month Remote work: Gdańsk Hybrid - remote (to discuss)
As a SAP SAC Support Specialist, you will be responsible for maintenance and development of SAP SAC and reporting capabilities as well as conducting root cause analysis and resolving technical issues.
Your future role:
- Analyze and resolve complex technical issues in SAP Analytics Cloud and SAP Datasphere,
- Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP SAC module and customer-specific solutions,
- Conduct Detailed Problem Analysis to diagnose issues thoroughly to understand root causes and configure SAP systems to develop effective solutions,
- Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues,
- Foster strong relationships with clients by addressing support topics promptly and effectively,
- Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements,
- Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements,
- Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.
Apply if you have:
- In-depth understanding of SAP Analytics Cloud solution,
- Strong analytical skills to diagnose issues and develop effective solutions for complex problems,
- Ability to maintain and enhance customer relationships through effective communication and support,
- Familiarity with ticket management systems to track and manage support requests efficiently,
- Understanding of project management principles to successfully manage small-scale projects and changes,
- Excellent communication skills to interact with team members and clients, both verbally and in writing,
- Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies,
- Ability to work independently and manage multiple priorities,
- Understanding of ITIL principles and the overall managed service process.
- Very good command of English, both spoken and written.
- Nice to have:
- Bachelor's degree in Information Technology, Business Administration, or related field,
- Knowledge of German,
- SAP certifications in relevant modules.Very good command of English, both spoken and written.
Nice to have:
- Bachelor's degree in Information Technology, Business Administration, or related field,
- SAP certifications in relevant modules (preferred),
- Basic knowledge of SD module,
- Knowledge of German.
What the recruitment process will look like:
- Your CV will be verified by a Hays Recruiter
- The recruiter will contact you by phone - 15-minute conversation about the project and your experience
- Technical interview with the Client - online meeting
- Offer
- Welcome to the project!
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
hays.pl
Hays Poland sp. z o.o. jest agencją zatrudnienia nr 361
31 mar 2025;
from:
www.jobs.pl