Opis:
DP World, the global leader in port and logistics operations which handles more 10% of world trade, is seeking to build a dedicated IT Service Desk Team in Poland (Swarzędz).
The Service Desk Technician's role is to provide comprehensive technical support and resolve issues related to technology-based products and services within the organization. The Service Desk Technician is responsible for logging and tracking support calls, identifying trends in support issues, and escalating critical problems when necessary. By utilizing their technical knowledge and troubleshooting skills, the Service Desk Technician ensures customer satisfaction, contributes to a reliable IT infrastructure, and supports the organization's dynamic growth.
This role is hybrid and the team members will need to cover late shifts and night shifts through rotation.
Your responsibilities:
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Implementing software applications, including those required at the regional level.
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Provisioning of user accounts in Active Directory, MS Exchange, TEAMS and Unix.
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Resolving 1st level technical issues and work with other IT members to assist in resolving issues at higher levels.
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Deploying PC desktops and laptops to include imaging, application installation and data transfers.
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Performing minor desktop hardware repair for PC equipment and peripherals that aren’t covered under warranty or by a 3rd party maintenance agreement.
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Handling all issues in a timely manner, ensuring customer satisfaction.
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Documenting resolutions and updating the knowledge base accordingly;
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Managing IT support requests received via calls/tickets through the IT support number or the IT ticketing system.
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Monitoring and implementing ticket management policies and procedures.
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Coordinating and collaborating with internal teams for IT project implementation, ensuring continuous process improvement in line with the objectives of the global IT team.
Your profile:
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Familiar with IT applications (VPN, Active Directory, Jira, MS Office/Teams, Linux).
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Experience in the role within a service desk or technical support environment.
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Fluency in English is a must-have, fluency in German would be very nice to have.
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Ability to collaborate with dynamic, multi-cultural, technical teams during IT project implementations.
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Excellent organizational skills and the ability to handle multiple tasks at one time.
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Customer-orientation and excellent communication skills, ensuring satisfaction through incident resolution process.
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Innate problem-solving drive, eagerly tackling challenges, identifying root causes, and finding innovative solutions.
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Required to work weekends and holidays as needed.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE