Opis:
What we offer
- Individual support of a People Lead and a specific path of professional development.
- A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training etc.)
- Employee Assistance Program - legal, financial, and psychological consultations.
- Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
- Paid employee referral program.
- Private medical care, life insurance.
- Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
Wymagania:
Our requirements
- Fluency in Italian language (min. C1 level required) and proficiency in English (min. B2 level required).
- Full time availability to work, 8 hours daily from Monday to Friday.
- Passion for providing exceptional customer service and genuine desire to help Clients succeed in their advertising efforts.
- Strong problem-solving skills and the ability to think analytically when troubleshooting technical issues.
- Detail-oriented and well-organized.
Optional
- Bachelor's degree in a relevant field or prior professional customer service related experience.
- Familiarity with various digital advertising platforms such as Google Ads, Facebook Ads, Bing Ads, etc.
- Experience in data analysis and reporting tools to assist with analytics-related queries.
Obowiązki:
Your responsibilities
- Engage with Clients through various channels (email and telephone 50/50) to assist them with any inquiries related to their Digital Ads Accounts.
- Identify, analyze, and resolve technical issues and challenges that Clients may encounter while running their digital ad campaigns.
- Educate Clients on advertising policies and guidelines, ensuring their ads meet the required standards and comply with the platform's policies.
- Address any policy-related concerns and provide guidance to Clients on making the necessary adjustments to their ads.
- Provide guidance on interpreting data, identifying trends, and making data-driven decisions to optimize their advertising strategies.
- Assist Clients in managing and updating their profile information on the digital advertising platforms.
- Stay up-to-date with industry trends, advertising platform updates, and best practices to enhance your knowledge and improve support capabilities.
- Prioritize customer satisfaction and maintain a positive client experience throughout interactions.
12 lut 2025;
from:
www.pracuj.pl