Opis:
What we offer
- Work in an international environment in an centrally located office in Gdańsk
- Growing in the role with intensive on-boarding and training
- Stable job and cooperation with a friendly and high qualified team
- We will make sure that you have training that will ensure your proper development
- Multisport cards, health care and life insurance, if you want
- Hybrid work (after training period – 2 days per week working from home allowed)
- Attractive location of the office: 4 minutes to SKM, trams and buses.
Wymagania:
Our requirements
- Customer Service experience in an international environment
- Fluency in both English and French
- Customer-centric attitude and customer experience mindset
- Excellent interpersonal skills to enable effective communication
- Service and solution minded with problem solving skills
- System knowledge (MS Office)
- Experience in using SAP SD is an asset.
Obowiązki:
Your responsibilities
- Providing customer service on an agreed level to a group of assigned customers/ accounts and to develop and maintain a good relationship with them
- Order handling, documentation and invoicing, managing shipping documents as well as providing solutions to operational problems related to the order delivery chain
- Handling customer orders in SAP from enquiry to delivery and invoicing including all related tasks, transactions and documentation
- Maintaining customer master data, customer profiles and other customer information
- Taking all actions to ensure that customer promises and agreements are kept
- Monitoring and keeping the age, level and rotation of stocks of own customers/accounts within agreed limits
- Following-up credit limits and payment behavior of own customers/accounts together with sales and credit management
- Gathering information of complaints, trials, delays, payments, rebates etc. plus other relevant matters that may have an effect on the business and relationship with own customers/accounts.
12 lut 2025;
from:
www.pracuj.pl