Product Support Analyst II

Opis:

What we offer

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance.
• 24 days of occasional remote work from Poland during a calendar year.
• Private medical care.
• Life Insurance.
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.

• Professional trainings and qualification support.
• Wellbeing Program.
• Online Social Fund benefit platform.
• Social, sport and integration events.
• Onboarding Program for new hires.

Wymagania:

Our requirements

• Accounting degree and/or equivalent work experience.
• 3 + years business analyst, QA or project experience preferred.
• Minimum 5+ years related experience in the financial services industry preferred.
• Prior involvement or experience working on financial services systems projects preferred.
• Knowledge of Alternatives is a plus but not required.
• Ability to complete duties as assigned under minimal supervision.
• Takes ownership and follow through on tasks; results oriented.
• Flexible and able to manage multiple priorities.
• Creative thinking, intellectual curiosity.
• Problem-solving and sound judgment.
• Analytical and critical thinking skills.
• Strong organizational and time management skills.
• Strong attention to detail.
• Excellent verbal and written communication skills with all audiences.
• Managerial experience preferred.

Obowiązki:

Your responsibilities

• Analysis / Documentation / Support:
• Identify business goals and problems and perform assessment of feasible solutions and the range of problems they may solve.
• Oversee user acceptance testing, including documentation of test cases and test scripts, testing, tracking defects, and analysis of results.
• Mentor Product Development Analysts in accomplishing assigned projects / Review and/or Approve BRDs.
• Create and manage project / implementation plans.
• Conduct business analysis to determine how changing business needs will affect the system or product; clearly articulate the business need and potential solutions with support of insightful analysis and documented evidence.
• Recognize patterns in complex information and identify key issues. Identify gaps between business requirements and existing or proposed design solutions.
• Contribute ideas and solutions to enhance design and deliverables. Understand technical concepts and how they impact the project/business.
• Work with business areas to identify productivity improvements in workflows and procedures as well as areas of risk for errors and omissions.
• Plan meetings, prepare materials, and participate in meetings with business users and sponsors, systems groups, vendors, and clients.
• Run / Assist in workshops and meetings to identify key issues, requirements, and gaps.
• Participate in testing of system changes, which may include user acceptance testing, regression testing, client testing and/or parallel/pilot testing as required.
• Document procedures for new functionality and provide training to users as appropriate.
• Provide system support to end users.
• Client Service:
• Act as Subject Matter Expert in demonstrating new products and assisting with questions or presentations
• Control/Risk Management:
• Proactively oversee operations service levels by arranging pulse checks and modifying procedures.