... line support service via the Service Desk, receiving incidents and service requests ... the company escalation processes; Ensure Customer Service Level Agreements are met or ... prescribed guidelines and timelines Ensure customer/user confidentiality and data ...
27 dni temu
... manage tasks within agreed SLA Customer oriented approach – managing queries in ... systems such as SAP, Workday, Service Now Checking proactively assigned cases ... Answering incoming calls from the customer Working during bank holidays to ...
19 dni temu